Qualysoft and bpm'online are connected in this promising partnership since the beginning of 2019. At Qualysoft, there are numerous experts in the segment of Customer Experience Management and the platform of bpm'online is a perfect basis to bring our customers' digitization process to the next level.
Next Generation CRM: all about Business Process Excellence
Bpm'online is a premium provider of process-oriented, cloud-based software for marketing, sales and service automation. The beauty and core value of bpm'online products are the out-of-the-box processes that quickly lead the user to more efficient processes through ready-made processes. Users love bpm'online's responsive interface with its "social look and feel," free of redundant information that keeps it focused on the essentials.
Bpm’online is a global company with offices in Boston, London, Melbourne, Singapore and Kiev and with thousands of customers supported by more than 500 partners all over the world, while Qualysoft ist one of the biggest partners in the DACH-area. This has enabled bpm'online to build a product and platform that has been widely recognized by leading analysts at Forrester and Gartner, including being named the only Challenger in the Gartner Magic Quadrant for Sales Force Automation in 2018. And thousands of companies worldwide have selected bpm’online to help them deliver a world-class customer experience. The numerous clients are diverse, which reflects the flexibility of bpm’online to fit their business.
Bpm'online was investigating over the last few years and has discovered 4 key things.
- First, implementing business software is often long and painful.
- Second, user adoption continues to be a problem. Despite the advancements, over the last 15 years user adoption has been one of the top 3 reasons why CRM initiatives fail.
- Third, all of these disconnected applications that companies implement creates misalignment and silos in the organization.
- Fourth, business software typically makes it hard to change quickly.
bpm’online is built on a unique platform
This platform provides a differentiated ability to accelerate the four stages of business transformation. Bpm’online accelerates implementation using out of the box. It accelerates adoption with AI and an industry leading UX. It accelerates alignment by enabling orchestration across teams and applications. And it enables the acceleration of change by being built on a low-code platform. This is why our combination of CRM and BPM is so powerful.
Bpm'online creates products that help companies manage the complete customer journey: from leads to orders, and then ongoing account management.
bpm'online can change your company
Bpm'online products include a number of best practice processes for marketing, sales and customer service. Ready-to-use processes guide users through the most effective measures, making it easy to get started quickly and bring industry best practices to your business.
A complete view on the customer journey:
Bpm'online provides end-to-end processes to manage the complete customer journey. Linking the dots between marketing, sales and customer service enables companies to effectively manage every phase of customer interactions.
Bpm'online applications have responsive interfaces and a "social look and feel" that makes working with the software easy and increases overall user acceptance.