CRM Consulting

Customized CRM solutions will ensure the success of your business

We provide advice for you to bring your customer relation management to the next level and integrate your CRM initiative into a successful customer experience platform. Jointly with our customers, we develop individual CRM strategies and stand by your side during the selection, implementation, maintenance and continuous development of customized CRM solutions.

Our approach in CRM consulting

We focus on the needs and requirements of our customers and provide recommendations for you to make your customer relations even more successful. Secure your business success and benefit from our comprehensive service range that covers all spheres of your CRM project:

  • Solution-oriented CRM consulting independent of the product
  • Development of an individual CRM strategy and support during its introduction
  • CRM process optimization
  • Implementation, maintenance and continuous development of a customized CRM solution
  • Individual training courses for you to comprehensively benefit from your CRM system

Benefits of a customized CRM solution

Your customers expect an individualized approach, consistent brand experience and continuously high-quality services from your company. This is why active customer relations management is the most important part of a successful CXM strategy.

  • Strengthen your customer relations with targeted customer communication and effective marketing campaigns
  • Recognize and utilize up- and cross-selling potentials
  • Consistent customer information and matched processes in marketing, sales and service form the basis for a consistent customer journey
  • Mobile CRM for smartphones and tablets allows customers to access any information at any time, even while they are out and about

Why do our customers choose Qualysoft?

Thanks to competent support for the right product
"With Qualysoft, we were able to quickly evaluate a CRM that met our needs." With professional support during the pre-project phase, Qualysoft developed a CRM comparison to help us make the decision, and we look forward to implementing this project with Qualysoft . "…

100+

satisfied customers

We provide services to nationally and internationally operating customers in the German-speaking countries and in the CEE region

70+

qualified experts

Benefit from the experience of our certified CRM experts

7

locations all over Europe

Vienna | Munich | Sursee | Budapest | Bratislava | Belgrade | Bucharest

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Consulting

By proceeding systematically, we ensure for efficiency to be increased quickly in the sales, marketing and service departments across your company.

From analysis via design through to customizing and data migration, our experts will support you throughout the entire course of your CRM initiative.

Best Practice

Our customers appreciate the tried-and-tested best practice approaches developed by us in the course of numerous successful CRM projects.

Using our detailed process expertise, we develop customized tools for your industry and user roles – whether you are active in the B2B or B2C sphere.

Customer Journey

We provide support to you not only during your CRM initiative, but also help you optimize the entire customer journey of your customers.

If required, we develop customized IT platforms for your specific applications and seamlessly integrate them into existing systems.

CRM strategy & evaluation

Your benefit: Together we identify potentials allowing you to reach growth, efficiency or quality targets and find the best possible CRM solution for you.

Each evaluation project begins with a workshop to define your CRM strategy. Jointly, we will identify all technical and IT-specific requirements regarding a CRM system for the subsequent selection process. We will show you the best options of mapping sales, service and marketing processes within your CRM solution. Based on the requirements defined, we will evaluate potential suppliers and leading solutions available on the market.

«Within a minimum of time, Qualysoft helped us evaluate a CRM that meets our requirements. By providing professional support in the pre-project stage, Qualysoft allowed us to compare CRM options so that we were able to make a qualified decision. We enjoy collaborating with Qualysoft in implementing this project.»

Hansruedi Keusch | CRM Project Manager at Kadi AG

We keep your systems running

Your benefit: we take care of launching your CRM system quickly and of integrating it seamlessly into your system landscape. Subsequently, we will flexibly extend your CRM solution.

User acceptance is one of the most crucial factors of success in a CRM project. Only by using the system comprehensively will you be able to ensure return on investment for the entire company. Especially during on-going operation, the CRM solution requires a lot of attention: processes must be optimized on a permanent basis and new requirements must be implemented quickly.

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Therefore we assist our customers also after the go-live date in terms of both content and technology and collaborate with you to continuously evolve the system.

  • Training courses will ensure that you make use of all options and utilize all processes to optimum effect within your CRM system during active operation.
  • Qualysoft RunCRM services are intended for companies aiming to optimize the everyday operation of their CRM solutions or outsource them to external experts. Our support team is available to provide active support in case of inquiries by administrators or from the marketing, sales & service departments.

Make an appointment for an individual consultation

Discuss your CXM-strategy with one of our experts in a free person-to-person consultation.