Overview

Customer Experience Management

Create strong relationships and make your customers enthusiastic fans: Qualysoft supports you with professional tools to provide your customers with a positive experience across all contact points and to successfully implement your strategy for customer experience management (CXM).

From the first impression of your website up to the accounting process - the touchpoints between customers and companies become not only numerous, but also more complex due to the comprehensive digitization of all business segments. Many companies are therefore faced with the challenge of analyzing all the interactions along the customer journey process, making optimum use of them and then providing the customer with the appropriate information at the right time.

Trendsetting CXM technologies

A personalized approach and support requires sophisticated IT systems, which not only make the management of customer data as simple as possible but also intelligent, context-based utilization. Qualysoft works with state of the art technologies that can be precisely customized to the requirements and needs of our customers. Our broad portfolio goes well beyond standard solutions: we develop custom IT platforms for your specific applications and seamlessly integrate them into existing systems.

In doing so, we cover all relevant touchpoints of your customer journey: from customer relationship management and enterprise resource management systems through to the implementation of professional web portals and mobile applications. Solutions for automated and personalized composition of documents and forms, as well as the support of all digital communication channels, such as social media, e-mail, websites and portals, ensures a uniform brand identity.

Competent network of partners

Our professional customer experience management means that we can offer your customers outstanding, individual experiences and establish a positive emotional bond to ensure the achievement of your business goals. We help maintain a clear perspective in this technologically complex environment. We take over coordination and project management for specialized topics should you require it with the assistance of technology partners in our network.

CRM

CRM

Your customers expect an individualized approach and continuously high-quality services. Active customer relationship management as a component of a successful CXM strategy is thus indispensable nowadays. Qualysoft adopts the implementation, support and further development of your customized CRM solution as an experienced partner.
Data Quality Management

Data Quality Management

Only correct and complete customer data will allow you to achieve targeted personalized communication without any scattering losses. Our experts support you in optimizing your existing data, ensuring a high level of data quality in the long term, so that you are able to reach your customers at any point of their customer journey, making sure they get all the information they need.
Customer Communication

Customer Communication

INFINICA stands for intelligent solutions in the area of automated, personalized document composition and interactive forms for customer communication on a high level. We optimize your business processes as a pioneer for document composition and document distribution.
Portal Solutions

Portal Solutions

Provide unique, personalized experiences for your customers, partners and employees with modern portal solutions. Whether you want to expand or redeploy your portal, intranet or website - Qualysoft can help you digitize your core business, visualize processes, and make individual data available online.
E-Mail Marketing

E-Mail Marketing

E-Mail Marketing allows you to link and synchronize all communication channels and provide your customers with appropriate information at any time. Qualysoft combines state-of-the-art tools in a central CRM system, thus allowing you to keep track of all interactions with your company.
Mobile Solutions

Mobile Solutions

As universal tools and constant companions, mobile devices provide an optimum platform to provide customers or employees with services and information. The experts at Qualysoft thereby support you by providing comprehensive expertise and state of the art technologies to optimally utilize the numerous diverse possibilities and to embed them into your IT environment.