Create strong relationships and make your customers enthusiastic fans: Qualysoft supports you with professional tools to provide your customers with a positive experience across all contact points and to successfully implement your strategy for customer experience management (CXM).
From the first impression of your website up to the accounting process - the touchpoints between customers and companies become not only numerous, but also more complex due to the comprehensive digitization of all business segments. Many companies are therefore faced with the challenge of analyzing all the interactions along the customer journey process, making optimum use of them and then providing the customer with the appropriate information at the right time.
Trendsetting CXM technologies
A personalized approach and support requires sophisticated IT systems, which not only make the management of customer data as simple as possible but also intelligent, context-based utilization. Qualysoft works with state of the art technologies that can be precisely customized to the requirements and needs of our customers. Our broad portfolio goes well beyond standard solutions: we develop custom IT platforms for your specific applications and seamlessly integrate them into existing systems.
In doing so, we cover all relevant touchpoints of your customer journey: from customer relationship management and enterprise resource management systems through to the implementation of professional web portals and mobile applications. Solutions for automated and personalized composition of documents and forms, as well as the support of all digital communication channels, such as social media, e-mail, websites and portals, ensures a uniform brand identity.
Competent network of partners
Our professional customer experience management means that we can offer your customers outstanding, individual experiences and establish a positive emotional bond to ensure the achievement of your business goals. We help maintain a clear perspective in this technologically complex environment. We take over coordination and project management for specialized topics should you require it with the assistance of technology partners in our network.