Overview

Customer Experience Management

Create the basis for outstanding customer experiences: our experts will help you select the perfect software solution, combining a variety of systems in a meaningful way, implementing an integral technological platform for successful customer experience management.

We supply the technology required to establish great customer relations

Customer experience management helps you bring your company precisely into line with your customers’ demands and create unique customer experiences with every contact. From the first impression of your website through to the accounting process – the touch points between customers and companies are not only increasing in numbers, but are also getting increasingly complex due to comprehensive digitization of all business segments. Many companies are faced with the challenges of analyzing all the interactions along the customer journey and generating valuable insights, making optimum use of their customer relations, so as to be able to provide their customers with the appropriate information at the right time.

Why do our customers choose Qualysoft?

Qualysoft works with state-of-the-art technologies for customer experience management that can be precisely adjusted to the requirements and needs of our customers. In this respect, our wide portfolio goes well beyond standard solutions: we develop innovative IT solutions for our customers, seamlessly integrating existing solutions and bringing some fresh impulses to your projects on the basis of our many years of experience in this sphere.

We provide professional consulting services to help you maintain a clear perspective in this technologically complex environment. In case of specialized topics, we take care of coordination and project management with technology partners from our network, as required.

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Qualified

consulting

We support you in selecting and designing appropriate systems for you to focus on the needs of your customers to optimum effect.

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Professional implementation

We support you right from analyzing your situation through to designing and implementing your individual CXM platform.

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Continuous development

Make sure your CXM platform continuously evolves along the lines of your corporate strategy, incorporating new systems and functions on an ongoing basis and supporting new business models in real time.

CRM Consulting

CRM Consulting

We provide advice for you to bring your customer relation management to the next level and integrate your CRM initiative into a successful customer experience platform. Jointly with our customers, we develop individual CRM strategies and stand by your side during the selection, implementation, maintenance and continuous development of customized CRM solutions.
Data Quality Management

Data Quality Management

Only correct and complete customer data will allow you to achieve targeted personalized communication without any scattering losses. Our experts support you in optimizing your existing data, ensuring a high level of data quality in the long term, so that you are able to reach your customers at any point of their customer journey, making sure they get all the information they need.
Customer Communication

Customer Communication

INFINICA stands for intelligent solutions in the area of automated, personalized document composition and interactive forms for customer communication on a high level. We optimize your business processes as a pioneer for document composition and document distribution.
Portal Solutions

Portal Solutions

Provide unique, personalized experiences for your customers, partners and employees with modern portal solutions. Whether you want to expand or redeploy your portal, intranet or website - Qualysoft can help you digitize your core business, visualize processes, and make individual data available online.
E-Mail Marketing

E-Mail Marketing

E-Mail Marketing allows you to link and synchronize all communication channels and provide your customers with appropriate information at any time. Qualysoft combines state-of-the-art tools in a central CRM system, thus allowing you to keep track of all interactions with your company.
Mobile Solutions

Mobile Solutions

As universal tools and constant companions, mobile devices provide an optimum platform to provide customers or employees with services and information. The experts at Qualysoft thereby support you by providing comprehensive expertise and state of the art technologies to optimally utilize the numerous diverse possibilities and to embed them into your IT environment.

Make an appointment for an individual consultation

Discuss your CXM-strategy with one of our experts in a free person-to-person consultation.