Microsoft Dynamics 365

One platform for all business processes

Microsoft launches Dynamics 365, the next generation of intelligent business applications: The platform combines CRM and ERP functions in one single application for sales, customer service, marketing and operations. The solution is specifically developed to support your digital transformation and offers all the tools you need to ensure your success in business.

Innovative technologies, business models and communication paths rapidly change customer expectations and market needs. To be able to ensure the success of your business you increasingly need to focus on three core tasks:

  • Create positive experiences for your customers
  • Improve productivity and promote efficient collaboration
  • Launch innovations faster

Dynamics 365 was developed to support you in competent realization of your requirements. Traditionally separated CRM and ERP solutions were combined in one single application to create a joint platform for your digital transformation – for smooth collaboration beyond department and application constraints. Along with the wide range of business apps, Office 365, Power BI, Cortana Intelligence and Azure IoT, all previously distributed applications are now available on one single platform.

Strong partner: Leverage our expertise for your project

Our experts provide assistance from our seven locations all over Europe, from consultation to technical support for Microsoft Dynamics 365:

  • Qualysoft and Microsoft are connected by a longstanding close partnership and numerous successful ERP and CRM projects for customers all over Europe
  • Our more than 25 experienced consultants support you with their experience and bring new ideas for your company.
  • We also provide support for the migration from legacy versions to the most recent Microsoft Dynamics platform and at the same time take care of improving your data quality.
  • Using our RunCRM application support, we also take over the entire administration and continuous development of your system.

Seamless collaboration across the entire company

The Dynamics 365 applications work seamlessly together, supporting all business processes for sales, marketing, customer service, operations, project management and finances:

  • Marketing:

The marketing staff benefits from the comprehensive view towards the customer: One centrally available customer profile allows efficient cross-channel marketing and personalized approach in trans-channel campaigns.

  • Sales:

Dynamics 365 supports your sales department with the precise analysis of customer relations and for planning the sales cycle. Tools for optimal collaboration in the team and efficient customer management with completed sales processes and clearly structured dashboards for result checking help you to better take care of your customers.

  • Operations:

The ERP module of Dynamics 365 offers the complete scope of functions with finished business solutions for industry, retail, finance and IT. From inventory management, transport & logistics to sales planning you will use intelligent control functions.

  • Customer Service:

Dynamics 365 offers cross-platform and cross-channel customer service based on one single data source. Thus, you realize a consistent approach with personalized feedback. Provide a self-service portal with an easily searchable knowledge base and establish a loyal community.

Microsoft Dynamics 365

  • Field Service:
  • With tools for efficient planning of deadlines and powerful mobile apps for iOS, Android and Windows, Dynamics 365 provides your service staff with just the right tools to be able to make competent decisions on the go. Calculate the optimal maintenance cycles in advance using Predictive Services to make sure that repairs will not be necessary at all.

  • Project Service Automation:
  • Project management has never been so easy: powerful administration functions, tools for planning of resources, time and travel expenses as well as invoicing help to precisely control your projects.

Microsoft Dynamics 365 supports
your company’s digital transformation:


  • Make your customers happy

Keep track of all things and design unique customer experiences at all touch points – regardless of when or how they contact your company. Dynamics 365 not only offers a joint base of data for all employees but also the right tools to design unique customer experiences.

  • Transform your products

The expandable platform offers integrated applications which allow your company to use your data as strategic resources: from reactive to proactive, automated processes and innovative new business models, services, products and experiences – Dynamics 365 supports the digital transformation on all levels.

  • Provide your staff with powerful tools

Employees use fully integrated, familiar Office 365 tools and are guided automatically through the processes. With the modern, intuitive user interface you will also work on all mobile devices and platforms, regardless whether iOS, Android or Windows.

  • Optimize your operative business

Dynamics 365 provides a wide range of tools from financial planning, procurement and supply chain management to production, sales and marketing. Your company benefits from trade-specific business processes, developed by our experienced CRM consultants with appropriate industry knowledge. Built-in Intelligence helps you to make quicker, better decisions.